Frequently Asked Questions

I just subscribed to KittyCatKrate! What happens next?

Congratulations, and welcome to our family! 

Your 1st box will be sent right away and you should receive it within 4-6 business days and you will receive the current themed box of that Quarter. For your following deliveries, we ship Sept 1st, December 1st, March 1st and June 1st. 

How do I cancel my subscription?

You cancel your subscription at any time by sending an email to Hello@kittycatkrate.com 

What is your return policy?

We want to make sure you and your kitty are 100% satisfied with your KittyCatKrate! If any of the products you receive are defective, please email hello@kittycatkrate.com and let us know what's wrong, so that we can work with you to replace the item as soon as possible.

PRODUCTS

What kinds of items are included in KittyCatKrate goodie boxes?

KittyCatKrate includes unique items designed to keep your cat happy, healthy, and fit. Examples include fun cat toys, delicious treats, must-have accessories, health and hygiene products, innovative new gadgets, and more! Treats/food items are only available in the US, and will be replaced with other goodies for customers in international locations.

What kinds of treats are included in KittyCatKratees?

Many of the treats we include are all-natural, organic, and/or grain-free. The ingredients are always of the highest quality. Treats/food items are only available in the US, and will be replaced with other goodies for customers in international locations.

What if my cat has a sensitive tummy or allergies?

Not to worry! We have a no treat/food option that you can select at Checkout. We will send you other great goodies to replace any food/treats that come in our regular boxes.

SHIPPING

When will I receive my first KittyCatKrate?

Your first box will be processed for shipment right away, and you will receive your tracking number within two business days. Please allow 4-6 business days for delivery, once your KittyCatKrate has shipped.

Are there any shipping fees?

We charge a flat rate of $3.00 per shipment within the USA. We cover any additional shipping fees that may apply.

Is KittyCatKrate available outside of the US?

At this time, we are only shipping within the US. However, we plan to ship to more countries very soon so please keep checking back!

BILLING

How much does it cost to subscribe to KittyCatKrate?

KittyCatKrate is $34.99 every 3 months.

Are there any hidden fees?

All you pay is the subscription fee of $34.99 for the KittyCatKrate plus $3.00 flat rate shipping for each delivery and we handle the rest. We do have to collect sales tax for customers located in certain areas. Your choice of monthly subscription will continue to be charged to your card until you choose to cancel.

When will I be billed for my subscription?

You will be billed for your first box when you sign up. For each subsequent month, your card will be charged 14 days before we ship your KittyCatKrate. We ship boxes out 4 times per year. September 1st, December 1st, March 1st, June 1st.

Are you ready to join KittyCatKrate?